Compliance

We are convinced that sustainable business activity is the key prerequisite for our company’s ability to meet future challenges and for our claim to a position of leadership in the industry.

In its role as an international provider of high-quality airport services, Fraport Twin Star Airport Management AD continuously works to optimize processes, products, and services with an eye to our employees, customers, owners, the environment, and society while developing responses to future challenges at an early stage

This enhances the company’s value in the long term, which benefits our employees* and stakeholders and serves to express the increasingly sustainable alignment of our business activities.

Guided by the Fraport Group's values (reliability, trust, commitment, competence, openness, and courage), Fraport Twin Star Airport Management AD has established a value system that prioritizes respect, reliability, and dedication.

We are also committed to upholding the principles of the UN Global Compact in the areas of human rights, labor standards, environmental protection, and fighting corruption.

We are also guided by the core labor standards of the International Labor Organization (ILO), the conventions of the United Nations, and the OECD Guidelines for Multinational Enterprises.

If you want to inform us about violations against Fraport Twin Star’s behavior standards or enterprise damaging actions, you can do this anonymously. Your note serves the common effort to stop illegal actions. 

Our electronic reporting system will record your information under preservation of your anonymity and will send it to an authorized person.

You can also inform us about violations at ombudsman@fraport-bulgaria.com or contact us just to ask for advice.